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Mark Ritchie

I’ll start off this blog entry with a little background which is necessary for you to understand my situation. I moved from to the UK to Germany about three years ago and while I can converse in German, English is still very much my first language and the language I want my content delivered in. I happily purchased a HTC HD7 when WP7 was released here in Germany thinking foolishly that Microsoft really would get internationalization and localization as it’s at the heart of their business and developer products.

Overall I’m very happy with my WP7, the camera sucks but that’s more HTC’s fault that Microsoft, but other than that it’s a very promising platform. My problems started when I purchased my first app. Initially everything appeared to be fine and things were as smooth as things had been with my previous free applications, however about a month after I received an email from Zune informing me that the credit card that they had registered against my account had expired. No problem I foolishly thought; I’ll simply add a new one. I don’t want to bore you with the details of what I’ve been through other than to take the low-lights: trying numerous websites, posts on Microsoft Answers and a tweet to Microsoft Support all to no avail.

Today somebody suggested that I call the Xbox support line in the UK as they had solved their billing problems this way. So I called up the Xbox support line since I hadn’t resolved the problem using the Zune portal to resolve my problem with my WP7 (anybody else thinks Microsoft might need some consolidation here). After being on the phone with a very friendly representative in Ireland I was informed that because my British credit card has a billing address in Germany they are unable to accept it as a credit card. Because my Live ID and Zune Tag are registered in the UK they cannot take my card. Their solution is that I have to create a new Zune Tag that has its locale in Germany and then associate it with my phone. Now, first thing I go to register for a Zune Tag with a German locale it very kindly switches into German for me, nothing quite like reading a EULA in a language you’re not fluent in. I’ve no idea how this will affect the apps that are available to me in the app store, and I’m pretty sure it means that all my Xbox live achievements will become history. And what if I was to move to say France at some point do I have to go through all this again?

At the end of the day I’m trying to set something up so I can give them my money and they’re making it VERY difficult for me. Could you imagine walking into a book store when you were on holiday and being told by the clerk that they couldn’t take your credit card because you came from another country?

Posted on Tuesday, January 11, 2011 9:01 AM | Back to top


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