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I've heard about this story for a while but have only just seen the actual call that took place here:

http://www.youtube.com/watch?v=xIVZ9b0RgmY&embed=1

...pretty shocking I must say. I'm sure AOL has contributed plenty to the introduction of the internet to the average joe user and is a factor that resulted in the widespread use of internet globally today. However from a technical user perspective I have never liked the way AOL marketed themselves through their mass mailing of CDs and 'in your face' adverts.

Posted on Sunday, June 25, 2006 11:10 AM News , Humour | Back to top


Comments on this post: Vincent Ferrari - An AOL victim

# re: Vincent Ferrari - An AOL victim
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I'm wondering too if the guy at the call center wasn't just doing what AOL directed him and all the other reps to do when someone calls to cancel. Wouldn't really suprise me.

D
Left by D'Arcy from Winnipeg on Jun 25, 2006 4:44 PM

# re: Vincent Ferrari - An AOL victim
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It seems like the guy at the call center was taking things in his own hand to try and refuse the cancellation. Although there are suggestions that other people had similar experience. Makes me wonder what kind of call transcript have been given to the AOL call center staff.
Left by Kit on Jun 27, 2006 12:25 PM

# re: Vincent Ferrari - An AOL victim
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Left by Share ze butter on Jul 04, 2006 2:01 PM

# re: Vincent Ferrari - An AOL victim
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And now... the inevitable video parody...

Cancel my Playboy account

www.youtube.com/watch?v=TbjUnz64ywc
Left by MarkDayComedy on Jul 05, 2006 2:42 PM

# re: Vincent Ferrari - An AOL victim
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Original video posted has been deleted but the link posted by 'Share' was very funny. I agree with you, AOL was considered everything on the Internet years back because they offered everything in one package but now it's all different with so much competition. And the customer retention policy I guess wasn't only applied by AOL so we shouldn't wholly blame AOL for that.
-

Dr. George
Hifu prostate
Left by George on Nov 20, 2010 12:41 PM

# re: Vincent Ferrari - An AOL victim
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American On Line(AOL) provides good service, and we can take advantage by knowing about news, send mails etc. But anything we use we must use it with care, otherwise we have to face the after shocks.
clinton newspaper
Left by clinton newspaper on Jan 04, 2011 7:02 PM

# re: Vincent Ferrari - An AOL victim
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AOl is bacally American Online Service that provide facility to the users. It offers today's news, sports, stock quotes, weather, movie reviews, TV trends and more. Thanks for this info
Left by classified ads on Jan 10, 2011 6:33 PM

# re: Vincent Ferrari - An AOL victim
Requesting Gravatar...
AOl is bacally American Online Service that provide facility to the users. It offers today's news, sports, stock quotes, weather, movie reviews, TV trends and more. Thanks for this info
classified ads
Left by classified ads on Jan 10, 2011 6:34 PM

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